Store Policies
STORE POLICIES - TerraTundra
The pieces that are in the store are available for prompt delivery, they are unique and exclusive, so there will be no other artwork like it.
Shipping is done between 3 to 9 business days after payment confirmation.
If you have questions about shipping or any product, you can put it in the cart and send us a message, via the contact tab on the website or via whatsapp +55 41 99208 9534, so that together we can clarify the issues.
After purchasing a piece, can I change the delivery address?
If your order has not yet shipped, yes, but please let us know as soon as possible.
The store is not responsible for an item delivered that has been given the wrong address. So, be careful when typing the address and confirm all data before the checkout. If the order returns, you can pay a new shipping fee and we will resend it.
Our customer service reponse time is from 14:00pm to 20:00pm (Brazil time) from Tuesday to Friday!
If you have any questions, any problems with shipping, deadlines and delivery, get in touch using the form on the contact page or via whatsapp +55 41 99208 9534 and we will respond as soon as possible.*
Our emails and whatsapp are answered from 14:00 to 20:00 (Brazil tima) from Tuesday to Friday!
I am an independent artist, I am producing all the pieces and content for the website and social networks, I rely on the collaboration of just one person (Tyla Bandeira) to handle the costume service, pack orders and deliveries.
We appreciate your understanding.
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